Articles tagged "multi-tenant".
3 articles, published April 2026, 27 minutes of reading in total. Sorted newest first.
Filed under engineering and industry clusters of the blog. These articles also carry the tags agent memory, cost observability, customer support, FinOps, Plan Mode and SaaS.
AI Customer Support That Doesn't Hallucinate Refunds
How to ship a customer support agent that remembers each customer, proposes refunds and escalations through Plan Mode, and auto-approves only when policy says so.
Multi-Tenant Memory: Scoping AI Agents for SaaS
If you're running an agent SDK in a multi-tenant SaaS, memory leakage between tenants is the bug that ends your company. Here's the architecture that prevents it structurally.
Cost Observability for AI Agents: Per-User, Per-Tenant Billing
The OpenAI bill arrives. You can't tell which customer or which workflow drove it. Here's how to instrument AI agents so cost attribution is built in — not reverse-engineered from logs.